Our Satisfaction Guarantee

We stand behind everything we do 100%. The client's satisfaction and our continued relationship is more important than anything. We will do whatever necessary to fix a situation. Our tag line "The most thorough cleaning ever, or it's FREE!" doesn't just apply to our carpet cleaning services. If a customer is not satisfied with any work, the work will be redone. If the customer is still not satisfied, their money will be refunded. No questions asked.

Industry Standards

Unlike building contractors and electricians, the state does not issue licenses for individuals in the professional cleaning industry. But that doesn't mean that industry standards do not exist. Standards are created and revised by an international non-profit organization known as the Institute of Inspection Cleaning and Restoration Certification, or IICRC. The IICRC works with carpet and upholstery manufacturers as well as other organizations such as the Carpet and Rug Institute in developing proper maintenance and restoration standards. The IICRC keeps an updated list of all companies that employ certified technicians. Carpet manufacturer warranties now include the IICRC's web site address to give customers a way of finding a certified technician in their area. Considering the high cost of carpet and furniture, all companies should protect themselves by ensuring that all technicians receive proper training. However, the opposite is true. In reality, less than 1 in 10 have received any type of IICRC certification. The biggest reason is because of the high turnover rate among employees. This results of course in substandard workmanship, consumer complaints, and even litigation in some cases. Your biggest protection is to hire only an IICRC-certified technician. Look for the IICRC logo.